Under the wave of digital transformation, enterprises are using intelligent equipment and new technologies to empower business development. The division of labor in the industry chain across regions, departments and industries is constantly strengthening, and the demand for work coordination is increasing. Rapidly changing business needs and persistent hybrid office models have created unprecedented challenges for enterprise IT teams.

While those looking to digitally transform will opt for Cisco DNA Center, a network management platform for network status awareness and unified security policies for wired and wireless networks. However, when an enterprise goes online with the DNAC platform, how to use the platform to improve the operation and maintenance efficiency of the IT team is the trouble and challenge that every enterprise will face in the operation and maintenance stage. For example: Your operations team needs to isolate faults quickly to help reduce mean time to repair (MTTR). But they rarely know what infrastructure is in the network and how it is connected together. Therefore, they need a clear understanding of the relationship between network components (control plane nodes, border nodes, edges, etc.) and the supported compute, storage, and application infrastructure. By monitoring these events and alerts, and collecting the right data, your operations team can reduce the time it takes to isolate problems and start taking remedial action.

NTT provides a variety of service support for digitally transformed enterprises and other parts of their networks to help customers strengthen IT operation and maintenance capabilities, and continue to provide customers with delivery, migration, and optimization capabilities, making operation and maintenance more worry-free and effortless.

The visibility of NTT's deep monitoring platform - whether software-defined, hyper-converged, or traditional architecture, including large sites and multi-sites, etc., helps enterprises scale their networks and systems across multiple geographies. NTT in-depth monitoring platform helps enterprises to:

• Track key network device, physical and virtual server performance metrics including health, availability, CPU, memory and disk utilization
• Manage network configuration changes and backups to avoid network outages and reduce equipment downtime
• Understand bandwidth performance in real time, analyze bandwidth consumption, and plan for future bandwidth requirements
• Manage firewall rules, logs, policies and configurations to strengthen network security and prevent cyber attacks
• Perform end-to-end application monitoring and code-level diagnostics for Java, .net, Ruby on Rails, Node.js, .net Core and PHP applications
• Monitor the performance of cloud applications, containers, databases, ERP suites, big data stores, application and web servers
• Run compliance checks to ensure businesses meet industry standards

By presenting a single, unified view of network and system components in real time and efficiently, you can see everything you have and understand how they work together. This contextual view is maintained in real-time and provides the foundation for actionable, context-driven decision-making and accurate troubleshooting. At the same time, combined with NTT's ITSM platform, it provides timely and accurate notification of various events to the IT operation and maintenance team, prepares for troubleshooting, and fixes problems before end users are affected.

NTT expert technical support - NTT has a number of technical experts with industry influence in the field of DNAC. Provide complex architecture design, network optimization, technical support and targeted training for customers in various industries. Help enterprise IT team solve various network difficulties and pain points, and help IT personnel improve their technical level.

Case Sharing - A Manufacturing Joint Venture

Due to the wide variety of business types of the customer and the complex network architecture, the IT staff was overwhelmed with the workload of operation and maintenance. After the Cisco DNAC platform was launched, IT personnel could not master the use and troubleshooting skills at the first time, but instead became a burden.

With NTT's SDA panoramic deep operation and maintenance strategy and strong support, the NTT operation and maintenance team adopts a managed DNAC operation and maintenance strategy to help customers focus on active operation and maintenance, strategy optimization, version upgrade strategy, daily monitoring, problem solving, incidents Troubleshoot. Reduced time to problem resolution by 1-2 days, IT staff can more easily and quickly investigate the cause of WLAN authentication errors, and automatically perform scheduled version updates, patches and configuration changes for network devices, The workload is greatly reduced. In addition, the NTT operation and maintenance team can also use on-premises and operation and maintenance insights to develop customer services to help accelerate the company's future business development.

This mature NTT DNAC operation and maintenance system is also helping more and more NTT customers to adapt to digital transformation more quickly, face the pain points of operation and maintenance more calmly, and provide impetus for business development in a long-term and steady manner.

About NTT

NTT is the world's leading technology service company. We work with organizations around the world to achieve business outcomes through smart technology solutions. For us, intelligence means data-driven, connected, digital and secure. As a global ICT provider, we have over 40,000 employees in a relaxed and inclusive work environment. We have branches in 57 countries, we do business in 73 countries, and our services are used in more than 200 countries. Together we create a connected future.

For more information about NTT, please visit services.global.ntt

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About Cisco

Cisco (NASDAQ: CSCO) is a global technology leader. Cisco inspires innovation by innovating applications, securing data, transforming infrastructure, and empowering your teams for a global and inclusive future. You can get more information at cisco.com.cn and follow our WeChat public account "Cisco Lianxia".