Operators call to inform change the package, big discount? It's all a sham! The money is pitted without even knowing

2022.01.26

Operators call to inform change the package, big discount? It's all a sham! The money is pitted do not know answering the user's call, to solve the user's problems. It is the outsourcing company that calls the user to recommend the package, and they mainly get the profit from the recommended successful package. It is not a benefit for the user to upgrade the package, but to earn a commission. If the customer service can successfully persuade a user to upgrade the package, for example, from a $58 package to a $78 package, then the user will get a commission of 40 or 50. But if the user wants to lower the package and choose a lower one, the customer service will have all kinds of reasons to stall and not let the user do it. Because some branches will give employees pressure, if the employee handles the user's lower package, then the employee's performance will be fined 200 yuan. Customer service recommendations to change the package, the most common scheme is to force users to upgrade to a higher tariff package. Generally these "mobile customer service" will tell us some very good package, every month will have a rebate, it seems that if you do not handle it, you will regret. But you do not know is that these "offers" is a certain period, after which your consumption will be upgraded, of course, if you want to change the package, you can only change the more expensive, can not reduce consumption, is not feeling all set it? The second is the preferential activities! After the portable number transfer network, mobile launched a lot of preferential activities really, but behind each activity is "set". In general, these "customer service" will tell is doing activities, free to give you a few months of traffic, but after the deadline will need to charge. This kind of activity looks very interesting, but in general, most users will forget about these activities after the expiration of the period, and finally increase an additional consumption, full of schemes! In the early days, when receiving business recommendations from the other side, generally out of courtesy will not immediately hang up, will say: "Well, okay, let's talk about it later" and other words. The other side will be through this "good", and you agree to accept. You will not even know how long it will be before you find out. So this is also a reminder to everyone, in the call, to clearly say no, do not give the other party the slightest opportunity to exploit the loophole. The outbound call link conceals many risks, some people receive sales calls, obviously not from the official hotline, but the other party is still able to accurately say the name and other identity information, and will even use this opening line: Hello, Mr. X, are you the owner of the tail number XXXX? When this sentence comes out, many people will answer "yes", they will think that since the other party can say their own number and name, the speech is still polite, must be formal, the sense of trust is so generated. The reason for this is that the operator leaked this information to the outbound call company, resulting in the direct consequence that the user's privacy is not protected and there is a possibility of losing control. The Internet era, everyone is running naked, this statement is becoming a reality day by day. Translated with www.DeepL.com/Translator (free version)