When working in a company, you often hear some strange system or platform names, such as ERP, CRM, SRM, PLM, HRM, OA, FOL, etc.

What are these systems used for?

█ ERP (Enterprise Resource Planning)

Full English name: Enterprise Resource Planning

Definition: Proposed by the American Gartner Group in 1990, it is an enterprise management software that takes management accounting as its core and can provide cross-regional, cross-department, and even cross-company integrated implementation information. Enterprise resource planning refers to a management platform based on information technology and using systematic management ideas to provide decision-making and operation means for corporate decision-makers and employees.

Core functional modules: supply chain management, manufacturing management (MRP), quality management, human resources management, and financial management.

Typical manufacturers: UFIDA, Kingdee, Dingjie, Guanjiapo, Jushuitan, Oracle, and SAP.

█ CRM (Customer Relationship Management)

Full English name: Customer Relationship Management

Definition: In order to improve core competitiveness, enterprises use corresponding information technology and Internet technology to coordinate the interaction between enterprises and customers in sales, marketing and services, thereby improving their management methods and providing innovative and personalized services to customers. The process of interaction and service. The ultimate goal is to attract new customers, retain old customers, and convert existing customers into loyal customers to increase the market.

Core functional modules: lead management, customer management, business opportunity management, customer service, customer portrait, transaction management, and marketing management.

Typical manufacturers: Fenxiang Sales, SalesEasy, Shenzhou Yundong, Sales Bangbang, Red Circle, Salesforce, Hubspot, Zoho, etc.

█ SCRM (Social Customer Relationship Management)

Full English name: Social Customer Relationship Management

Definition: It is a customer relationship management system based on social media. Its purpose is to achieve effective communication and interaction between enterprises and customers through social media platforms, thereby improving customer satisfaction and loyalty, and increasing the enterprise's sales and market share. .

Core functional modules: lead access, multi-scenario customer acquisition, channel ROI analysis, customer management, material library management, and transaction management.

Typical manufacturers: Chenfeng SCRM, Tanma SCRM, Kuaiwhale SCRM, Weipan Assistant, Wei Ling SCRM.

█ SRM (Supplier Relationship Management)

Full English name: Supplier Relationship Management

Definition: It is used to improve the relationship with upstream suppliers in the supply chain. It is a solution of management ideas and software technology dedicated to establishing and maintaining long-term and close partnerships with suppliers. It aims to improve the relationship between enterprises and suppliers. A new management mechanism for relationships between suppliers is implemented in areas related to corporate procurement business. The goal is to establish long-term, close business relationships with suppliers and jointly develop markets and expand through the integration of resources and competitive advantages of both parties. market demand and share, reduce the high initial cost of products, and achieve a win-win enterprise management model.

Core functional modules: sourcing and price comparison, bidding management, procurement application, procurement management, supplier management, supplier performance management, procurement arrival management, warehousing management, procurement settlement.

Typical manufacturers: Zhenyun, Qiqitong

█ OA (Office Automation)

Full English name: Office Automation

Definition: A new way of office that combines modern office and computer technology. There is no unified definition of office automation. Anyone who uses various new technologies, new machines, and new equipment to engage in office business in traditional offices belongs to the field of office automation. By realizing office automation, or digital office, the existing management organizational structure can be optimized, the management system can be adjusted, and on the basis of improving efficiency, collaborative office capabilities can be increased and the consistency of decision-making can be strengthened.

Core functional modules: document management, process specifications, emails, approvals, notifications and announcements.

Typical manufacturers: Microsoft, IBM, Feishu, and DingTalk.

█ HRM (Human Resource Management)

Full English name: Human Resource Management

Definition: It refers to a human resources management software that analyzes, plans, implements, and adjusts all aspects of an enterprise's human resources management to improve the level of enterprise human resources management. It can help enterprises select and arrange the right people at the right time. Go to the right position and play the right role, so as to achieve the company's correct strategic goals and maximize economic benefits.

Core functional modules: organizational management, employee management, attendance management, recruitment management, training management, performance management, salary management, contract file management, etc.

Typical manufacturers: Beisen, Zhizheyun, Wukong.

█ SCM (supply chain management)

Full English name: Supply Chain Management

Definition: It is a comprehensive supply chain management solution designed to coordinate and optimize the supply chain activities within and outside the enterprise. It covers the entire supply chain process from raw material procurement to product delivery, including supplier management, logistics management, inventory management, order management, etc. The SCM system helps enterprises realize supply chain visualization, collaboration and optimization, improve the efficiency and flexibility of the supply chain, reduce costs and provide better customer service.

Core functional modules: supplier management, procurement management, logistics and distribution management, delivery planning, receipt and delivery management, acceptance management, inventory management, sales order management, customer management, supplier collaboration, and customer collaboration.

Typical manufacturer: Shanghai Qilan.

█ MES (Manufacturing Execution System)

Full English name: Manufacturing Execution System

Definition: The system is a production information management system oriented to the execution level of the manufacturing enterprise workshop.

Core functional modules: manufacturing data management, planning and scheduling management, production scheduling management, quality management, human resources management, work center/equipment management, tool and tooling management, cost management, project dashboard management, production process control, underlying data integration analysis, Upper-layer data integration and decomposition and other management modules.

Typical manufacturers: Dingjie, Baoxin, Baichu, Saiyi, Siemens, Honeywell.

█ MOM (Manufacturing Operations Management)

Full English name: Manufacturing Operation Management

Definition: The Instrumentation, System.and Automation Society. ISA began to publish the ISA-SP95 standard in 2000, establishing the concept of Manufacturing Operations Management (MOM) for the first time, aiming at the broader manufacturing Operation management demarcates the boundaries as a general research object and content in this field, and builds a general activity model to be applied to the four main operating areas of production, maintenance, quality and inventory, and defines in detail the functions of various operating systems and the functions of each functional module. interrelationships between.

Core functional modules: functional modules such as equipment management, production management, production planning, quality management, warehouse management, resource management, system basic management and system integration.

Typical manufacturers: SINOMACH, Ruizhi, Yuangong, and Shugen Internet.

█ APS (Advanced Planning and Scheduling)

Full English name: Advanced Planning and Scheduling

Definition: It is to solve production scheduling and production scheduling problems, often called sequencing problems or resource allocation problems. In the discrete industry, APS is used to solve the optimal scheduling problem of multiple processes and multiple resources; in the process industry, APS is used to solve the sequence optimization problem. It simultaneously solves sequence and scheduling optimization problems for process and discrete hybrid models, thereby having great significance for project management and project manufacturing to solve critical chain and cost-time minimization. Chinese name Advanced Planning and Scheduling.

Core functional modules: production planning, MRP calculation, material control, digital production scheduling, complete calculation, material management, BOM management, process route management, system configuration, and integrated management.

Typical manufacturers: Andafa, Yipuyou, Siemens, and Ziniwell.

█ PLM (Product Lifecycle Management)

Full English name: Product Lifecycle Management

Definition: It is a method that is used within an enterprise in a single location, within an enterprise dispersed in multiple locations, and between enterprises that have collaborative relationships in the field of product research and development, to support the creation, management, and distribution of information throughout the product life cycle. and a series of application solutions that integrate product-related human resources, processes, application systems and information.

Core functional modules: material management, product management, test management, recipe management, project management, process management, document management, demand management, cost management, and integration management.

Typical manufacturers: Sipu, Digital Dafang, Tianyu, Dassault Systèmes enovia, Siemens, and SAP.

█ QMS (Quality Management System)

Full English name: Quality Management System

Definition: A management system that directs and controls an organization in terms of quality. The quality management system is a systematic quality management model established within the organization that is necessary to achieve quality goals. It is a strategic decision of the organization.

Core functional modules: sample management, instrument and equipment management, testing configuration, personnel performance appraisal, customer quality management, quality analysis, change management, label management, quality report management, SPC, basic configuration, etc.

Typical manufacturers: Hexagon, Huahui, Wanwu, Anbixing, Yunzhi, Siemens, and Kudex.

█ Purchase, sale and inventory

Definition: It is called the purchasing and selling chain, which refers to the dynamic management process of purchasing (incoming) - warehousing (inventory) - sales (sales) in the enterprise management process. Processing: refers to the process from inquiry, purchase to warehousing and payment. Sales: refers to the process from quotation and sales to delivery and payment. Inventory: In addition to warehousing, it includes actions such as picking, returns, inventory, profit and loss, borrowing, lending, and allocation that affect inventory quantity.

Core functional modules: procurement management, sales management, inventory management, and fund management.

Typical manufacturers: Guanjia Po, Yongyou Business, Kingdee Jingdouyun, and Baicao Invoicing.

█ Online customer service system

Definition: Online customer service, or online front desk, is a page communication technology that uses a website as a medium to provide instant communication between Internet visitors and internal website employees. Online customer service is the foundation of online marketing.

Core functional modules: channel access, session allocation, agent management, schedule management, quick reply, knowledge base management, work order system, intelligent customer service, call center.

Typical manufacturers: Ronglian Qimo, NetEase Qiyu, Wisdom Tooth Customer Service, Kuaishangtong.

█ OMS (Order Management System)

Full English name: Ordering Management System

Definition: It is a system that accepts customer order information and inventory information from the warehouse management system, then categorizes the orders according to customers and urgency, configures the inventory in different storage locations, and determines the delivery date.

Core functional modules: order management, marketing control, commodity management, inventory management, distribution management, settlement control, distribution exception handling, order splitting and merging, and invoice management.

Typical manufacturers: Shangpai, Juyi, Yum!

█ WMS (Warehouse Management System)

Full English name: Warehouse Management System

Definition: It is a real-time computer software system that can more perfectly manage information, resources, behavior, inventory and distribution operations according to operating business rules and algorithms, and improve efficiency.

Core functional module: Warehousing management: batch warehousing/partial warehousing/return warehousing/one product with multiple positions/one product with multiple products/recommended shelves. Inventory management: dynamic/cycle counting: inventory adjustments/inventory movements: inventory transfers. Outbound management: order allocation: task package load selection/printing single box/multi-box review: weighing and handover. Management tools: inventory flow query/interface flow query/warehouse order cancellation/outbound order exception cancellation. Rule configuration: cargo owner/cargo category batch rule allocation/shelving/replenishment/wave rule task package/data source/printing process/store. Basic information: cargo owner/cargo category/goods warehouse/shore area/storage location: user/role.

Typical manufacturers: Fuller, Juwo, Kejian, Proger, and Infor.

█ TMS (Transportation Management System)

Full English name: Transportation Management System

Definition: It is a (network-based) operating software under the "supply chain" group. It can improve logistics management capabilities through a variety of methods and other related operations; including managing shipping units, specifying intra-enterprise, domestic and foreign shipment plans, managing transportation models, benchmarks and costs, maintaining transportation data, generating bills of lading, Optimize transportation plans, select carriers and service methods, solicit bids and bids, audit and pay freight bills, handle cargo damage claims, arrange labor and space, manage documents (especially when shipping internationally) and manage third-party logistics.

Core functional modules: resource management (carrier management, driver management, vehicle management), customer management, transportation management (order management, waybill management, loading center, receipt management), quotation management, contract management, settlement management, financial management , integrated management, etc. Carrier side, driver side.

Typical manufacturers: Weizhi, Comma Technology, Kejian, Yunling Intelligence, Chuangyun Technology, and Fuller.

█ LIMS (Laboratory Information Management System)

Full English name: laboratory information management system

Definition: It is an information management system that combines information technology with database as the core and laboratory management needs.

Core functional modules: entrustment management, sample collection management, task management, sample flow, report management, automatic collection, financial and salary management, label management, equipment management, and laboratory data management.

Typical manufacturers: Yuanyu, Songhu, Saiyin, Boshilan, Baima, Qianyiyun.

█ Electronic mall

Definition: It is a large-scale commodity electronic trading platform built with e-commerce software. Its main function is to accurately and quickly sell products to customers through the electronic mall trading platform.

Core functional modules: Client: mall homepage, search, product details, order page, shopping cart, personal center. Merchant Center (exclusive to BBC): product management, order management, marketing tools, payment management, and reconciliation management. Operation end: product management, order management, store management, merchant management, payment management, activity management, and content management.

Typical manufacturers: Youzan, Weimeng, and Shangyue.

█ CMS (Content Management System)

Full English name: Content Management System

Definition: It is a software system located between the WEB front-end (Web server) and the back-end office system or process (content creation, editing). Content creators, editors, and publishers use the content management system to submit, modify, approve, and publish content. The "content" referred to here may include files, tables, pictures, data in databases, even videos, and any information you want to publish to the Internet, Intranet, and Extranet websites.

Core functional modules: column management, tag management, article management, advertising management, site management, material management, and template management.

Typical manufacturers: Dreamweaver, Fanke, Empire, WordPress, Drupal, Sitecore.

█ BI (Business Intelligence)

Full English name: Business Intelligence

Definition: It refers to the use of modern data warehouse technology, online analysis and processing technology, data mining and data presentation technology to conduct data analysis to achieve business value.

Core functional modules: self-service analysis, large-screen visualization, Chinese-style reports, and visual ETL.

Typical manufacturers: Fanruan, smartBl, powerBl.

█ Big data platform

Definition: It is a technology with big data technology and computer network technology as its core. A platform for collecting, storing and analyzing large amounts of data to improve business activities such as business processes and data visualization. The data platform aims to create a unified, reliable, continuous and comprehensive data storage, management and retrieval solution to achieve effective data management, auditing, spatio-temporal retrieval, model application, decision-making analysis and services and other composite applications and services.

Core functional modules: data access, data model management, label system management, portrait analysis, automated operations, customized reports, data cockpit, data dashboard, and data large screen.

Typical manufacturers: NetEase Youshu, Shence, Growthio.