At present, the most popular topic is ChatGPT. Artificial intelligence has made an epic breakthrough. Both Chatbot and ChatGPT are representative technologies in the field of AI. What are the differences and connections between them in terms of concepts and capabilities? The rapid popularization of 5G communications provides an efficient and reliable base for human-computer interaction on communications and networks. 5G message Chatbot is one of the basic channels for 5G to enable ToB industry applications. So what does ChatGPT mean for 5G messages? A new generation of artificial intelligence What will happen to the future of 5G communication and human-computer interaction.

Understand Chatbot and ChatGPT

Chatbot is a chat robot, also known as a dialogue robot. It is a general term for a program based on rules or artificial intelligence to simulate human dialogue or chat. Chatbot was born as early as 1966. Eliza was the first to chat with people. dialog program. In recent years, with the development of mobile communication, Internet and AI capabilities, Chatbot has been widely used in the Internet, social network and mobile communication fields. The most prominent application in the communication field is 5G message Chatbot, which enables ToB to support human-computer interaction and service capabilities Substantially improved.

ChatGPT is an artificial intelligence chat robot program developed by OpenAI. It is based on a natural language processing system of machine learning technology and a large pre-trained language model, capable of intelligent dialogue and text similar to natural language. GPT (Generative Pre-trained Transformer) is the generative pre-trained transformation model structure, which is its core technology and can learn contextual information, so as to better understand the dialogue context and provide more accurate and comprehensive answers. Compared with traditional Chatbot chat, ChatGPT It is more natural and smooth, capable of detailed reasoning and content innovation generation, and its ability and experience are far ahead of traditional chat robots.

To sum up, ChatGPT is a new generation of Chatbot successfully applied with GPT as the core technology in the AI ​​2.0 era. ChatGPT can be regarded as a kind of chat robot technology, and it is a Chatbot developed from a general chat robot to the GPT stage. Before the emergence of ChatGPT, Chatbot has been widely used in banking, tourism, education, medical care, recruitment, customer service and other fields. At the same time, Chatbot based on conversational AI has also become a mainstream product in recent years.

5G message Chatbot is based on 5G message To C multimedia capabilities and portals, adding To B Chatbot and other new features. In addition to Chatbot dialogue and chat capabilities, it also includes the following new features: 1) Fixed menu; 2) Dynamic menu (recommended menu); 3) Card message and horizontal scrolling multi-card; 4) Dialogue reply based on keywords or rules, etc. These features help to greatly improve user experience and guide users to quickly complete transaction processing.

Communication Chatbot is developing rapidly

As a 5G basic business and To B industry application, 5G message Chatbot can provide one-stop services for thousands of industries and is accelerating its development. Since the large-scale commercial use of domestic operators' 5G message platforms, the upstream and downstream ecology of the industry has become increasingly prosperous and developed. In 2022, the number of domestic total access CSPs has reached hundreds, Chatbots have reached thousands, and the number of 5G messages sent has reached 20 billion (including declines). Chatbot industry application diversification services include government affairs, finance, cultural tourism, public services, life services, media, medical care, e-commerce, education, logistics and other ten industries represented by dozens of industries. 5G news Chatbot is serving everyone in the whole society. personal. At present, 5G news is in a critical window period of rapid development. ZTE is an important supporter of 5G news. As a system manufacturer, it is the largest supplier of 5G news platforms in China. As a terminal manufacturer, the first batch of public versions fully support 5G news, setting an example for other terminal manufacturers.

The essence and advantage of the To B application of 5G message Chatbot is the strong interactivity of direct access to users, on-demand access, and responsiveness. ChatGPT is a technological innovation and upgrade of Chatbot. Based on 5G messaging, Chatbot can serve and empower 5G industry applications at the fastest speed and serve thousands of industries. It is a fast, direct, dedicated and safe fast lane. Chatbot can greatly improve the service capability and service level of 5G industry applications through the technical upgrade of ChatGPT, and improve production efficiency; with the support of plug-in capabilities, ChatGPT and industry professional knowledge are deeply combined to open up industry professional data and application value "treasures" "become possible.

Perfect integration of Chatbot and ChatGPT

Figure: Chatbot and ChatGPT entrance

As shown in the figure above, based on the original entrance of the 5G message service of the mobile terminal, users can enter the mini-program (Chatbot) with one click. The mini-program is the store and direct entrance of the Chatbot application. Both the traditional Chatbot and the Chatbot supporting ChatGPT can be launched and released based on the operator’s network and management platform. Users can access it through online search or QR code link, and start the robot chat.

Technically, CSP and Chatbot can access ChatGPT based on the open API interface to improve the ability of intelligent dialogue response; they can also integrate ChatGPT or other AIGC capability modules or plug-ins based on the CSP platform. In addition, there is another solution is to directly use Chatbot as the client of ChatGPT.

Through the continuous integration of the CSP platform to load and publish ChatGPT or other AIGC capabilities, the terminal does not need to be modified or upgraded to provide ChatGPT capabilities and services for ToB industries. From the perspective of development, it is the perfect combination of new mobile communications and new artificial intelligence Convergence, 5G messaging provides ChatGPT with new value and a stage for industry-oriented applications.

ChatGPT empowers vertical industries

ChatGPT has the following capabilities, which can be combined with 5G messages to better empower and serve thousands of industries:

1. Collection of user questions and intentions: Chatbot usually answers user questions through fixed rules or question-and-answer libraries. ChatGPT can understand and recognize a wider range of languages ​​through pre-training, and can better understand user questions and intentions.

2. Semantic understanding and answer generation: ChatGPT can perform semantic understanding of user conversations and provide more accurate answers. At the same time, ChatGPT can generate more logical and understandable answers according to the context, thereby improving user experience.

3. Automated answering process: ChatGPT can realize automated answering process, and the dialogue process is natural and smooth without manual intervention. At the same time, ChatGPT can also use machine learning technology to continuously improve its ability to answer questions over time.

4. Assisted production: ChatGPT can meet the creative content generation needs of different enterprises, institutions and industries through natural language understanding and generation technology, assist production and creation, save costs and improve efficiency.

In addition to text, other AIGC technologies such as pictures, audio, and video can be continuously upgraded and applied to various industries through ChatGPT, enabling applications in various industries.

New communication service ChatGPT, ChatGPT application new communication

ChatGPT is a typical representative of the development and application of the new generation of AI2.0 technology. The biggest difference between the development, popularization and application of AI and the past is that it requires extremely high computing power and strong computing network support. The outbreak of ChatGPT will definitely trigger and promote new A round of AI computing power requirements. Since 2012, the computing power demand for AI training applications has doubled every 3 to 4 months. Since 2012, the AI ​​computing power has increased by more than 300,000 times. ChatGPT represents a new round of AI computing power explosion. .

As the main force in the construction of computing power infrastructure, communication operators have their own high-quality network, computing power, and cloud service capabilities. An important part of the information service system, it helps the digital transformation of thousands of industries. In terms of mobile networks, domestic operators have built high-performance and highly reliable 4G/5G networks covering the whole country, and are evolving to 5G-A to meet the connection and computing network needs of future AI applications.

5G new communication will provide a fully immersive interactive scene, satisfying the interactive communication of human beings in multiple senses, and even at the level of emotion and consciousness. ChatGPT is a typical representative of the development of a new generation of AI technology. It will be combined with communication services to provide users with highly intelligent, multi-interactive, three-dimensional and diverse communications. ChatGPT can strengthen and empower new communications such as new messages and new calls. Greatly improve the information interaction ability, industry application ability and productivity of communication.

In short, ChatGPT and human-computer interaction technology have great application potential in the field of mobile communication, and will surely bring users a future mobile communication service experience beyond the times. The natural combination of 5G messaging and ChatGPT represents a technological trend and trend in the field of human-computer interaction. This trend will bring great convenience and high efficiency to people's life and work, and create a better life for mankind.