Do you know what is the problem that has been No.1 in the top post under the topic of "IT operation and maintenance" on Zhihu so far?  The answer is - "Why do IT people take off their shirts when they bow down to the server?".  In this post, which has been viewed nearly 400,000 times, the IT operation and maintenance personnel expressed the complexity and helplessness of operation and maintenance management in a sarcastic tone.

　　According to a survey of more than 1,500 professional IT practitioners around the world by a well-known organization, among the TOP concerns and challenges of the IT operation and maintenance management team, how to improve operation and maintenance efficiency and how to reduce user complaints and complaints still account for 75%; Among the related TOP concerns and challenges, how to integrate multiple tools and open up data, and how to reduce invalid alarms and determine the cause of failure as soon as possible still accounted for 78%.  It seems that the network operation and maintenance personnel in the new era still have difficulty getting rid of the tragic roles of "bearer" and "firefighting team".

　　On April 13, Ruijie Networks, an industry-leading provider of ICT infrastructure and industry solutions, held a press conference on the theme of "Foresight, Enjoy Success", and officially released the Ruijie Lexiang Intelligent Operation and Maintenance Management Platform. The platform is committed to making IT operation and maintenance management easier by "empowering execution", "empowering management", and "empowering decision-making".

　　Ruijie Lexiang makes a stunning debut

　　At the meeting, Mr. Luo Jie, product director of Ruijie Networks Smart Products Division, said: "Network problems cannot be immediately discovered, located and solved, which is time-consuming and labor-intensive, and the same problems recur repeatedly, making network operation and maintenance work facing arduous challenges."

　　Driven by customer needs, Ruijie Networks is deeply engaged in user IT operation and maintenance scenarios. The Ruijie Lexiang intelligent operation and maintenance management platform launched this time directly addresses the pain points of the above-mentioned operation and maintenance scenarios, and will help enterprises build "foresight first" operation and maintenance data Insight capabilities, and create a "user experience as the core" business continuity assurance system.

　　Luo Jie introduced that the so-called "foresight first" operation and maintenance data insight is to achieve "foresight" of hidden problems and "first action" of disposal and prevention. Support multi-source data access, form operation and maintenance map through relationship insight, path insight to find the real path, data insight to form an action indicator system, and realize the transformation of scattered equipment operation data into information and knowledge with high consumption value.

　　Four Core Values ​​Ruijie Lexiang Makes IT Operation and Maintenance Easier

　　The platform has four core values: global resource monitoring centered on the indicator system, health inspection centered on risk prevention , business monitoring centered on user experience , and a work center that simplifies complexity and has thousands of people .

　　1. Global resource monitoring

　　Through the automatic discovery and intelligent association of all types of heterogeneous IT resources, the platform redefines the dimension of resource monitoring with the golden indicator system, and solves the problem of invalid and inaccurate data from the root cause. Relying on the "stuck point algorithm" to effectively suppress alarm storms, and provide actionable information such as cause and impact analysis, handling suggestions, etc., to speed up fault resolution and closed loop.

　　2. Health Check

　　The platform's health check function has out-of-the-box risk and hidden danger investigation capabilities, lowering the technical threshold for risk prevention. Taking the oracle database as an example, the built-in expert experience of this solution can prevent up to 24 types of common risk hazards and provide 63 types of risk analysis logic and processing suggestions, which can support the closed loop of operation and maintenance from risk identification, analysis to disposal.

　　3. Business monitoring

　　The business monitoring function of the platform can perceive problems in real time from the user's perspective and quantify the user's access experience. And with the help of business deployment topology and data call relationship construction, the cause of abnormality can be accurately located, helping operation and maintenance personnel to control the overall business operation situation.

　　4. Work Center

　　The platform provides individualized work center construction capabilities for operation and maintenance managers of different roles, helps operation and maintenance engineers to realize the convenience of logging in and work, and provides managers with a management cockpit to control the overall situation.

Manager view

Engineer View

　　Luo Jie said, "By comprehensively improving the observability of IT systems, supporting rapid troubleshooting and locating of complex faults, and realizing network operation and maintenance from passive response to active prevention, the Ruijie Lexiang intelligent operation and maintenance management platform will effectively ensure the business continuity of user networks. ,Stable operation" .

　　Since its development, Ruijie Networks has continuously strengthened the research and development of O&M products, innovated the old and brought forth the new, and continued to help customers build a complete IT management system. From the launch of RIIL V1.0, the upgrade of RIIL V6.0, the innovation of RIIL V6.5, the release of RIIL-Emotion and Insight products, and the stunning debut of Ruijie Lexiang intelligent operation and maintenance platform today, Ruijie network operation and maintenance products have achieved The qualitative change from development and competition to leadership and innovation has won high recognition from the market and customers. So far, Ruijie network operation and maintenance products have widely served more than 3,000 industry customers, with a market share of more than 65% in ministries and commissions, and become the preferred brand for government extranets and intranets; it ranks first in the medical industry brand; more than 1,000 university customers are using Ruijie's RIIL products. According to IDC statistics, in 2019, Ruijie ranked first in China's IT comprehensive operation and maintenance software ITIM market; statistics from CCW show that from 2016 to 2020, Ruijie ranked first in China's IT operation and maintenance management software market share.